Privacy Policy

1. Who we are

5ads.ai ("we", "us", "our") is an AI-powered advertising management platform available at social.5ads.ai. It helps businesses connect their Meta (Facebook/Instagram) ad accounts, generate ad creatives, and optimize campaigns with the help of AI assistants. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using 5ads.ai you agree to this policy.

2. Information we collect

• Account information: your name, email address and (for password sign-ins) a securely hashed password. If you sign in with Google, we receive your name, email and profile picture from Google.
• Meta advertising data: when you connect your Facebook account via Meta's official OAuth flow, we receive an access token and, with your permission, read your ad accounts, campaigns, ad sets, ads, audiences, performance insights and lead form submissions through the Meta Marketing API.
• Brand assets: logos, brand colors and creative preferences you upload to your workspace Brand Kit.
• Billing information: payments are processed by Razorpay. We store only order references, plan and payment status — never your card or banking details.
• Usage data: basic technical logs (such as API activity and feature usage) used to operate quotas, improve reliability and prevent abuse.

3. How we use your information

• To operate your workspace: syncing your Meta campaigns, showing performance insights and managing leads.
• To power AI features: campaign data and brand assets are sent to our AI providers (Anthropic Claude and Google Gemini) solely to generate recommendations, ad copy and creatives for your workspace. They are not used to train third-party models.
• To process payments and enforce plan quotas.
• To communicate with you about your account, and to provide support.
• We never sell your personal data or your advertising data to anyone.

4. Meta platform data

Our use of data received from Meta APIs adheres to the Meta Platform Terms and Developer Policies, including the Limited Use requirements. Meta data is stored isolated per workspace, is used only to provide the features you request, and is never shared with other workspaces or third parties. You can revoke our access at any time from your Facebook settings (Settings → Business integrations) or by disconnecting inside the app.

5. Data deletion

You are in control of your data. You can delete it in any of the following ways:

• In-app disconnect: go to the Connect page inside 5ads.ai and click "Disconnect". This immediately deletes your Meta access token and wipes all synced advertising data (accounts, campaigns, ads, audiences, insights and leads) from our servers.
• Facebook removal: remove 5ads.ai from Facebook → Settings & privacy → Settings → Business integrations. Then use the in-app disconnect (or contact us) to erase already-synced data.
• Full account deletion: email us at support@5ads.ai from your registered email with the subject "Delete my account". We will permanently delete your account, workspace and all associated data within 30 days and confirm by email.

6. Data retention & security

• Data is retained only while your account is active or as needed to comply with legal obligations.
• Access tokens are stored encrypted at rest; all traffic is encrypted in transit (HTTPS/TLS).
• Each customer workspace is strictly isolated — no data is ever shared across workspaces.

7. Third-party services

We rely on the following processors to provide the service: Meta Platforms (advertising APIs), Google (sign-in and Gemini AI), Anthropic (Claude AI), and Razorpay (payments). Each processes data only as needed to deliver their function.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export or erase your personal data, and to object to or restrict certain processing. To exercise any of these rights, email support@5ads.ai. We respond within 30 days.

9. Changes & contact

We may update this policy from time to time; material changes will be announced in-app. Continued use after changes means you accept the updated policy. Questions? Contact us at support@5ads.ai.